FAQ Information
From the list below choose one of our FAQs topics, then select an FAQ to read. If you have a question which is not in this section, please contact us.
All your electrical work prior to our delivery MUST be completed and certificated by a "Part P" registered electrician. Failure to provide a certificate for the completed electrical work may invalidate any warranty provided by us. This is for your own safety and to comply with UK legislation. Some models sold by us require only a waterproof plug socket.
If you have any questions on the power supply required for your spa, please call us, or have your electrician do so, and we will advise on the supply requirements for your chosen model.
To help you find a part-p registered electrician, we have provided some links below:
When choosing a location for your new Hot Tub or Swim Spa, you are advised to consider the following:
1. NEVER place any hot tub, pool, or spa below or close to overhead power cables
2. Choose a private location, using exisiting buildings, panels or plants for screening
3. Choose a clean perimiter surface such as decking or patio preventing dirt being carried into the water
4. Make sure your hose pipe will reach the intended location
5. Make sure that the location will not flood, and that ground water runs away from the foundation
6. Ensure that the foundation for the tub will not move or subside - damage caused by this is not warranted
7. When siting the hot tub in a building (not reccomended), ensure adequate drainage and ventilation to prevent water damage
8. Make sure that the required access panels remain accessible for maintenance/warranty work
9. If decking around the Hot Tub, this must be done AFTER the hot tub is in position
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When we position and install your hot tub for you, we do a site survey to determine the best possible method of delivering your hot tub.
If you are having the hot tub delivered, but are planning to position it yourself, we advise that you fully check your access path in order to ensure that it will physically fit around your property!
Hot Tubs are delivered on their side, so the normal height of the hot tub becomes the width, and the normal diameter becomes the height. You must also allow for the height of the delivery trolley (20-30cm), if supplied - please check.
As an approximatel rule of thumb, for most (but not all) hot tubs, you will need a continuous 1m wide, 2.5m high clearance, through which the hot tub will pass.
We also suggest you take note of any overhanging gutters, eves, branches, etc that could interfere with this, as well as any steps, walls or other obstacles you may encounter.
Sometimes we can remove a fence panel and deliver via another route if there is a problem, or the last resort is always a crane, which will add £400-600 to your bill, so its always best to check first!
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Hot Tub Water Problems
Hot Tub Water Care
Hot Tub Running Costs